Fernando Borcel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Option for percentile as aggregator

+1!! Bump! This is a much needed feature. We measure SLA as a function of percentile (80% of cases solved in < XX hours).

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• Fernando Borcel
• Création 5 février 2020 19:09
• 9 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. How to add a cool-down period to satisfaction surveys

Thank you! Please close this request. Have a good day!

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• Fernando Borcel
• Création 28 janvier 2019 18:58
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to add a cool-down period to satisfaction surveys

Hi! I would like to create an automation to contact the requester after 8 business hours when they answer with bad or bad with comment to the survey. The closest condition I could find was "Hours s...

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• Fernando Borcel
• Création 28 janvier 2019 14:11
• 0 vote