Tim van den Akker

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

also +1 from my side, really need this metric to validate my agents online vs offline time. Also would like to see if we have agents available 24/7 -> so if we tell our customers to be available 24...

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• Tim van den Akker
• Création 2 janvier 2020 08:40
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

+1 - we really see the benefit of this as well! Cant wait to see this implemented. 

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• Tim van den Akker
• Création 12 décembre 2019 11:00
• 1 vote