Brettany Rhodes

1. Agent guide
2. Ticket management
3. Managing your views

I'm needing to audit all views and who they are available to. Is there a way to export the views list?

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• Brettany Rhodes
• Création 22 mars 2023 20:51
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

Any update on this feature request for unmerging tickets?

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• Brettany Rhodes
• Création 27 septembre 2022 20:16
• 1 vote

1. People
2. ...
3. End users and organizations
4. Creating organizations

When setting an individual user to Can view all org tickets in their user profiles. Does this user have edit rights to all org tickets or is it view-only access?

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• Brettany Rhodes
• Création 24 août 2022 19:49
• 0 vote

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but th...

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• Brettany Rhodes
• Création 16 mai 2022 18:50
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Slack integration with Guide

Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. Has anyone come up with a work around to send a notificate...

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• Brettany Rhodes
• Création 13 avril 2022 19:19
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Send notifications to Slack

I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published. We currently have a trigger created to notify when a ticket is created but not...

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• Brettany Rhodes
• Création 13 avril 2022 19:15
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

I agree, having the option to customize signatures would be a nice feature to have.

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• Brettany Rhodes
• Création 5 janvier 2022 23:35
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

I agree, we really need this view so it's easy for our agents to see all the tickets in one place. We have agents that work with multiple teams and need an option to view cc'd/follower tickets by g...

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• Brettany Rhodes
• Création 1 juin 2021 13:59
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

Please add the ability to unmerge tickets.

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• Brettany Rhodes
• Création 12 mai 2021 13:50
• 4 votes