Hannah Ehrlich
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Activité totale26
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Hannah Ehrlich-
Hannah Ehrlich a ajouté un commentaire,
Amie Brennan Hi Amy - thanks so much for that. Unfortunately, my team uses an internal app to help us process tickets, so we're already using that space. Showing the email address in the top of t...
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Hannah Ehrlich a ajouté un commentaire,
Not that I would expect Zendesk to make a change based on their community asking them to do so, but adding my comment it would be nice to have the email address back.
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Hannah Ehrlich a ajouté un commentaire,
Can one *not* use a checkbox field to run an automation? I want to make sure a certain set of tickets always have a checkbox checked, but I don't see it in the automations to check if the checkbox ...
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Hannah Ehrlich a ajouté un commentaire,
Hi team, Our product org is interested in getting a monthly or weekly updates on the common tags added to tickets in some relevant slack channels so they can stay updated on what users are messag...
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Hannah Ehrlich a ajouté un commentaire,
Hi Beto, This will work fine, thank you! Hannah
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Hannah Ehrlich a ajouté un commentaire,
Hello! I am looking to search for tickets that are in NO group, however, "name:null" or "name:"null"" don't seem to get any results. Is there a way I can pull up all tickets in null group/no group?...
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Hannah Ehrlich a ajouté un commentaire,
Ah, I got it! Thank you. I'll start off by automating "Is english" and "is not english," and then move from there.
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Hannah Ehrlich a ajouté un commentaire,
Hi all, Just looking to clarify how identifying user language works. I would like to report to our execs a breakdown of languages we get tickets in. So, ideally, I need Zendesk to tell me that ou...
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Hannah Ehrlich a ajouté un commentaire,
Just adding my note and upvote that defaulting merge to private would be more than ideal.
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Hannah Ehrlich a ajouté un commentaire,
Hello! I'm looking to *only* send a CSR survey when one of my agents replies with a public comment. (This is to avoid sending CSR surveys to auto-replies or other automatic acknowledgements). I h...