Recherches récentes


Pas de recherche récente

Bell Chen's Avatar

Bell Chen

Adhésion le 16 avr. 2021

·

Dernière activité le 09 août 2022

Suivis

0

Abonnés

0

Activité totale

31

Votes

2

Abonnements

17

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Bell Chen

Bell Chen a ajouté un commentaire,

CommentaireTicket customization

Hi Dane

But i found the "image" icon only available for sign-in end user but not for "anyone".

Is it expected behaviour?

Thanks.

 

Afficher le commentaire · Publication le 14 juil. 2022 · Bell Chen

0

Abonnés

1

vote

0

Commentaire


Bell Chen a ajouté un commentaire,

CommentaireTicket customization

Hi Dane

My question is to make the ticket field can paste the Screenshot, not only fill the word, please check, thanks.

Afficher le commentaire · Publication le 13 juil. 2022 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

CommentaireTicket customization

Hi Brett

Please find the link and screen below for our form, thanks.

https://spscountrysupport.zendesk.com/hc/en-us

User is not able to pasting the screen under description ticket field.

Afficher le commentaire · Publication le 12 juil. 2022 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

CommentaireTicket customization

Hi Brett

We found another supplier who uses Zendesk and noticed on their form, they have an editor that allows for screenshot pasting like below.

It would benefit both the end user.

Could you help clarify how we can update for our form?

https://apseafreightapplicationsupport.zendesk.com/hc/en-us

Afficher le commentaire · Publication le 04 juil. 2022 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

CommentaireTicket customization

Hi Team

How can we make the enduser form edit the description content as the same below, thanks.

Afficher le commentaire · Publication le 01 juil. 2022 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Yes to it.

Without auto refresh, our tickets SLA will breach suddenly and out of control.

Afficher le commentaire · Publication le 02 mars 2022 · Bell Chen

0

Abonnés

5

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Same issue also happen to us, when i manual click the refresh button.

error occur below

There was a problem retrieving additional information for tickets in this view.
 
Please clarify how to automate refresh the views and tickets.
 

Afficher le commentaire · Publication le 02 mars 2022 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

CommentaireHow to fix access issues

Cannot sign on with end user due to the helpcenter is no longer exist anymore.

Please check how to fix and sign on sandbox?

 

Afficher le commentaire · Publication le 15 févr. 2022 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Does it mean we cannot auto fill the text ticket field by email channel?

i remember that we can fill it by some symbols, such as #

Afficher le commentaire · Publication le 15 déc. 2021 · Bell Chen

0

Abonnés

0

Votes

0

Commentaire


Bell Chen a créé une publication,

Publication Q&A - Tickets and email

Can we use any tags/ key words to auto fill the ticket field of the ticket form when we using email channel?

Publication le 14 déc. 2021 · Bell Chen

1

Abonné

4

Votes

3

Commentaires