Sarah V

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3. Explore recipes
4. Explore recipe: Auditing a random selection of tickets

Hi Elaine, Thank you for your reply. I'm trying my luck with the json data export from the Admin Center now to get the ticket description text :-) 

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• Sarah V
• Création 25 septembre 2023 11:45
• 0 vote

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3. Explore recipes
4. Explore recipe: Auditing a random selection of tickets

Hi, This is great, thanks for the recipe! Would it be also possible to add a column with the initial ticket text (first message from the requester)? Thanks,Sarah

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• Sarah V
• Création 22 septembre 2023 09:26
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1. Communauté
2. Zendesk Suite Q&A
3. Add ability to insert Help Center article content into ticket comments

Hi Brett, Thanks for your reply! I tested with an incognito window with Chrome. I also tested in Firefox. The paragraphs weren't included.  Here is an example of an article. I added paragraphs, 'em...

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• Sarah V
• Création 17 avril 2019 07:31
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Add ability to insert Help Center article content into ticket comments

Hi Ryan, When we copy and paste from Knowledge Capture into a ticket body, the paragraphs aren't taken into account - they don't get copied. I also tried to add extra, empty lines to the help artic...

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• Sarah V
• Création 3 avril 2019 06:55
• 0 vote