Sarah Eshelman

Zendesk Guide: Title in URL leads to inaccurate Google Analytics pageviews

Répondu

1. Communauté
2. Zendesk Suite Q&A

I am trying to track pageviews on Google Analytics for knowledge base articles on Zendesk Guide. Each article has a unique number. However, the title of the page is sometimes appended to the URL, ...

• Sarah Eshelman
• Création 19 avril 2021 23:10
• 3 abonnés
• 1 commentaire
• 0 vote

Explore: Time to Resolution (Support data) for Linked article tickets (Guide data)

Répondu

1. Communauté
2. Zendesk Suite Q&A

Is there a way to track the TTR only for tickets with a linked article? I want to measure if linking articles is driving down TTR over time. It seems like it's not possible to create queries using ...

• Sarah Eshelman
• Création 12 avril 2021 16:03
• 4 abonnés
• 3 commentaires
• 0 vote