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Ashish G

Adhésion le 16 avr. 2021

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Dernière activité le 18 juin 2022

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Ashish G a ajouté un commentaire,

CommentaireMeasuring success

If its not possible to make the followup questions mandatory, is it atleast possible to make a Reason default? I wish to replace the blank space with something like "Please choose a Reason from this drop-down" as the default reason.
PS: I do not wish to integrate any app since our team is already working on a proper CSAT structure. So, need something for meanwhile.

Afficher le commentaire · Publication le 18 juin 2022 · Ashish G

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Ashish G a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Yes, even would love to have this feature as it will help us prioritize/de-prioritize or create a different workflow for tickets with/without attachments. Also, if this could be added as an option on the view page for tickets to sort it accordingly.

Afficher le commentaire · Publication le 23 mars 2019 · Ashish G

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