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Jared Norton

Adhésion le 16 avr. 2021

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Dernière activité le 16 août 2023

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Dernière activité effectuée par Jared Norton

Jared Norton a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Thanks for the reply Peter, I've run into more issues that make me wonder if it's my WSL that's causing the problem, I'm going to retry on a clean machine and see if the problem goes away. I'll come back if I'm still having problems.

Afficher le commentaire · Publication le 16 août 2023 · Jared Norton

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Jared Norton a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Hi,

I've followed the install & setup here. I'm running zcli themes:preview (I'm inside the working directory) logging in using environment variables (WSL) and it seems to be uploading the theme but I'm getting the below:

Uploading theme... Ok
/usr/local/lib/node_modules/@zendesk/zcli/node_modules/@zendesk/zcli-themes/dist/commands/themes/preview.js:52
            const { subdomain, domain } = await new zcli_core_1.Auth().getLoggedInProfile();
                    ^

TypeError: Cannot destructure property 'subdomain' of '(intermediate value)' as it is undefined.
    at Server. (/usr/local/lib/node_modules/@zendesk/zcli/node_modules/@zendesk/zcli-themes/dist/commands/themes/preview.js:52:21)

Any help would be appreciated.

Afficher le commentaire · Publication le 13 août 2023 · Jared Norton

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Jared Norton a créé une publication,

Publication Feedback - Ticketing system (Support)

Would it be possible to change the behavior of the Reporting button so it opens explore directly? It seems like the only data that is of value is the talk live info, everything else is in explore.

Publication le 09 mai 2023 · Jared Norton

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Jared Norton a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

At the moment we use a trigger/target which works for now but isn't the way we want to continue.

This functionality would add so much value for my organisation, including but not limited to being able to properly filter views of tickets with or without attachments while maintaining the "Last updater" field which right now the trigger/target overwrites. It would also allow us to automate some of our workflow which will save us money (management love this idea).

Zendesk please add this functionality!

Afficher le commentaire · Publication le 12 févr. 2019 · Jared Norton

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