Mark Fly
Director of Customer Experience at JBKnowledge
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Activité totale28
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Dernière activité
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Abonné à0 utilisateur
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Votes14
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Abonnements6
Aperçu des activités
Dernière activité effectuée par Mark Fly-
Mark Fly a ajouté un commentaire,
Hello, While Custom status is a great newer feature. It seems to have lacked a lot of forethought based on all the comments I needed to read to see if my initial question was answered, which is, c...
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Mark Fly a ajouté un commentaire,
Hi, We need this same feature in our support for our app. Is this a homegrown solution? Or is it a 3rd party you can share? We really need approval to not only emulate a user, but to get approval ...
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Mark Fly a ajouté un commentaire,
Has there been any significant improvement for this feature app? It is discerning that there is no way to manage out of office agents effectively.
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Mark Fly a ajouté un commentaire,
It would help considerably if you could see the pictures. They are so small and unreadable
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Mark Fly a ajouté un commentaire,
Indeed. How can I close a ticket that has no response if I can not fundamentally see if the email bounced? If the EU does not respond that is one thing I can accept. I am actually so surprised you ...
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Mark Fly a ajouté un commentaire,
We have been without this much needed feature for over 3 years now after using it successfully in the old Web Portal. It is very unfortunate that the only option is to utilize the API to accomodate...
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Mark Fly a ajouté un commentaire,
This exact ( well almost) function used to be in place with the old Web Portal and was extremely useful when providing feedback to our development team. We find ourselves with hundreds of articles ...
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Mark Fly a ajouté un commentaire,
+1 !