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Jean-michel WEISS

Adhésion le 16 avr. 2021

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Dernière activité le 01 août 2024

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Dernière activité effectuée par Jean-michel WEISS

Jean-michel WEISS a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Hi, but that means also, that all the handled tickets have a SLA. do you have a example of fake sla, or values that we can enter for using the agent work time ? Time tracking is not accurate at all for tracking agent efficiency ( even with the sum of updated handling time on tickets per day and per agent) 

Afficher le commentaire · Publication le 01 août 2024 · Jean-michel WEISS

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Commentaire de la communauté Feedback - Ticketing system (Support)

Yes and no, it's also a side effect with the new workspace UI

Afficher le commentaire · Publication le 17 mars 2022 · Jean-michel WEISS

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Commentaire de la communauté Feedback - Ticketing system (Support)

ticket :10143280: the refresh issue is solved. Now we have a new side effect. Forward and side conversation are no more working

 

Afficher le commentaire · Publication le 16 mars 2022 · Jean-michel WEISS

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Jean-michel WEISS a ajouté un commentaire,

CommentaireBusiness rules

Thanks !!! it works

Afficher le commentaire · Publication le 22 févr. 2022 · Jean-michel WEISS

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Jean-michel WEISS a ajouté un commentaire,

CommentaireBusiness rules

Ok, so i'm not sure but maybe it's not the appropriate placeholder.  what i would like is a placeholder which captures a custom user field, from the user who created the ticket

Afficher le commentaire · Publication le 22 févr. 2022 · Jean-michel WEISS

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CommentaireBusiness rules

Afficher le commentaire · Publication le 22 févr. 2022 · Jean-michel WEISS

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Jean-michel WEISS a ajouté un commentaire,

CommentaireBusiness rules
{{current_user.custom_fields.<key_name>}} is this working in a macro ?

my field key is called access and it is plaintext, so my placeholder normally is
{{current_user.custom_fields.access}} ? I get only a blank space withit when i use the macro

Afficher le commentaire · Publication le 18 févr. 2022 · Jean-michel WEISS

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Jean-michel WEISS a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

doesn't matter the day or whatever, even more, the customer answers a ticket, we can see briefly the answer in the preview when we highlight the ticket, but when we go inside the ticket by clicking on it, we don't see the answer. after several refresh, then finally, it appears. experienced with chrome browser, it seems that it works with edge 

Afficher le commentaire · Publication le 08 févr. 2022 · Jean-michel WEISS

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Jean-michel WEISS a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

+1, even in wordpress, this functionality exists

Afficher le commentaire · Publication le 09 oct. 2019 · Jean-michel WEISS

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Jean-michel WEISS a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

 I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notification is already there by default. Thanks Integromat, but no thanks, same for sweethawk, the connector is too limited. it should be embedded by default, natively 

 

Afficher le commentaire · Publication le 26 févr. 2019 · Jean-michel WEISS

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