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Jean-michel WEISS
Adhésion le 16 avr. 2021
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Dernière activité le 01 août 2024
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Dernière activité effectuée par Jean-michel WEISS
Jean-michel WEISS a ajouté un commentaire,
Hi, but that means also, that all the handled tickets have a SLA. do you have a example of fake sla, or values that we can enter for using the agent work time ? Time tracking is not accurate at all for tracking agent efficiency ( even with the sum of updated handling time on tickets per day and per agent)
Afficher le commentaire · Publication le 01 août 2024 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
Yes and no, it's also a side effect with the new workspace UI
Afficher le commentaire · Publication le 17 mars 2022 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
ticket :10143280: the refresh issue is solved. Now we have a new side effect. Forward and side conversation are no more working
Afficher le commentaire · Publication le 16 mars 2022 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
Thanks !!! it works
Afficher le commentaire · Publication le 22 févr. 2022 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
Ok, so i'm not sure but maybe it's not the appropriate placeholder. what i would like is a placeholder which captures a custom user field, from the user who created the ticket
Afficher le commentaire · Publication le 22 févr. 2022 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
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Jean-michel WEISS a ajouté un commentaire,
{{current_user.custom_fields.<key_name>}} is this working in a macro ?
my field key is called access and it is plaintext, so my placeholder normally is
{{current_user.custom_fields.access}} ? I get only a blank space withit when i use the macro
Afficher le commentaire · Publication le 18 févr. 2022 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
doesn't matter the day or whatever, even more, the customer answers a ticket, we can see briefly the answer in the preview when we highlight the ticket, but when we go inside the ticket by clicking on it, we don't see the answer. after several refresh, then finally, it appears. experienced with chrome browser, it seems that it works with edge
Afficher le commentaire · Publication le 08 févr. 2022 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
+1, even in wordpress, this functionality exists
Afficher le commentaire · Publication le 09 oct. 2019 · Jean-michel WEISS
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Jean-michel WEISS a ajouté un commentaire,
I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notification is already there by default. Thanks Integromat, but no thanks, same for sweethawk, the connector is too limited. it should be embedded by default, natively
Afficher le commentaire · Publication le 26 févr. 2019 · Jean-michel WEISS
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