Arjun Mahadeva
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Dernière activité effectuée par Arjun Mahadeva-
Arjun Mahadeva a ajouté un commentaire,
Hi Nicole, This occurs everyday. Due to the "reply all" duplicates issue I linked above, we regularly have to merge tickets. End-users may get confused and may assume we are closing their ticket wi...
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Arjun Mahadeva a ajouté un commentaire,
I agree that this should be a configurable option, as Dan Bowman suggested. David's suggestion is great, but most of our replies are public, yet all of our merges are private (due to the "reply all...