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Jérome Mormiche
Adhésion le 16 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Jérome Mormiche
Jérome Mormiche a ajouté un commentaire,
Same here, I was surprised this functionnality doesn't yet exist in Zendesk. Having more than 100 brands, with half of the articles identical for each brand, being able to duplicate them would save me a lot of time. I'm using GDoc import but this is really time-consuming. And I didn't mention language variants, did I ?
Afficher le commentaire · Publication le 25 juin 2019 · Jérome Mormiche
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Jérome Mormiche a ajouté un commentaire,
Hi, Same behaviour as well and when it's linked to an IVR, it can become very long for the end-user. We currently have one number that plays an almost 1 min message (acceptable) which turns in a more than 3 min wait before reaching a CSR !
Please add the functionnality asap.
Thanks.
Afficher le commentaire · Publication le 27 sept. 2018 · Jérome Mormiche
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