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Brandon, Rob
Adhésion le 16 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Brandon, Rob
Brandon, Rob a ajouté un commentaire,
Great info in here. I'm interested in the overall success of a help centre and the measurement of reduced help tickets. We can see reduced webforms submitted and relate that to orders but a customer could easily pick up the phone or start a chat. How is this overcome in your areas? We've considered additional reporting so if a customer clicks on live channel support they would not be included as a deflected contact. Thanks, Rob
Afficher le commentaire · Publication le 14 févr. 2018 · Brandon, Rob
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