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Vijayaragavan S

Adhésion le 16 avr. 2021

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Dernière activité le 27 oct. 2021

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Vijayaragavan S a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community
Communauté

I would like to initiate a trigger when SLA is breached where SLA is 30 minutes. Would these steps solve this?

Can you please explain what do you mean by

"We have another set of triggers that run when a ticket is updated, and these deal with times when the ticket is updated such that a different SLA policy applies. These triggers remove any SLA value, and add the new one."?

What are the trigger conditions? 

 

Thanks in advance.

Vijay 

Afficher le commentaire · Publication le 26 juin 2018 · Vijayaragavan S

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