Геннадий Коржевский

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

I wonder how Zendesk guys solve this issue in their support. The fact that a follow-up to a closed ticket doesn't preserve the initial group is mind-boggling.  

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• Геннадий Коржевский
• Création 6 juin 2018 11:40
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

At least some explanation from Zendesk why this feature hasnt yet been implemented would be appreciated. 

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• Геннадий Коржевский
• Création 3 mai 2017 13:34
• 3 votes