tom

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Amazing I just checked, I made a comment over a year ago on this and nothing changed. Anyway this is my last month with zendesk and switching to an alternative support platform - guess what you can...

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• tom
• Création 21 août 2018 17:32
• 5 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk Mobile App

I don't use the Talk app but was considering switching for better integration but found that there is no iPhone app...This is almost funny in this day and age not to have an app for something like ...

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• tom
• Création 11 juillet 2018 21:11
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

I want this feature also, very disappointed its not already implemented. Will stick with my current chat software until it is changed. Pretty much all of the zendesk chat competitors have this feat...

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• tom
• Création 11 juillet 2018 20:54
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Oh wow they do listen really hope this is implemented sooner rather than later!

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• tom
• Création 7 août 2017 17:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1 Heres my reason why I need this   My online retail company uses zendesk to deal with claims on damaged items during delivery. We haven't been using tags before, but now find it useful, so for ex...

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• tom
• Création 29 juin 2017 00:13
• 0 vote