Sara McRoberts

Hi Nicole!

 

Our clients ask a lot of questions. We would love to be able to highlight their questions (or change the font color) and be able to respond in normal text color. We all know people don't read an entire email, so having the colors stand out is a great way to get their attention. It allows us to put a focus on specific pieces of information that would make sense to have the size of heading. With our large customer support department, I imagine this feature would be used multiple times per day. ZD is our primary method of communicating with our clients.