Philippe Balogh

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Kristen Mirenda, a Zendesk Product Manager stated in 2018, that she's officially removing the "Planned" label to avoid confusion. Nevertheless this thread will celebrate its 11th anniversary in two...

• Afficher le commentaire
• Philippe Balogh
• Création 13 août 2020 12:52
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Yes, there was an update recently. The whole thread and its desired functionality became time-barred in October 2019. The ten years are up.  :o 

• Afficher le commentaire
• Philippe Balogh
• Création 4 juin 2020 20:43
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Next year this thread celebrates its 10th anniversary. What else should I say, apart from being very, very disappointed?

• Afficher le commentaire
• Philippe Balogh
• Création 8 janvier 2018 19:02
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Maybe it's best if any of us is asking Zendesk Support once a month about the progress on the possibility that (supervising) end users can comment tickets from their organization. It doesn't matter...

• Afficher le commentaire
• Philippe Balogh
• Création 24 mars 2017 10:29
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I asked Zendesk Support about the mentioned comment by Jake Holman from 2015. Zendesk Support told me that he has left the company and the Zendesk developer team isn't working on that. They told me...

• Afficher le commentaire
• Philippe Balogh
• Création 24 mars 2017 10:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We don't run the Enterprise edition of Zendesk. And even if we did then the solutions and workarounds presented here are much too complicated. Zendesk users need a simple solution for a common prob...

• Afficher le commentaire
• Philippe Balogh
• Création 25 novembre 2016 12:46
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Yes, this thread is still active but Zendesk is ignoring us for seven years now. :-(

• Afficher le commentaire
• Philippe Balogh
• Création 25 novembre 2016 10:23
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Yes, Adam's proposal is highly appreciated. In our company a solution like that would end the discussion immediately about leaving Zendesk.

• Afficher le commentaire
• Philippe Balogh
• Création 26 octobre 2015 10:23
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

On August 17 Erin Boyle (Zendesk Product Manager) promised to re-review the cases over the next couple of days. In a few days, this statement will be two months old and in some months from now it w...

• Afficher le commentaire
• Philippe Balogh
• Création 13 octobre 2015 10:48
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Why does it take that long? It will be 6 years soon that Zendesk is aware of this important and needed functionality. I'm very disappointed.

• Afficher le commentaire
• Philippe Balogh
• Création 14 août 2015 20:53
• 0 vote