Brook

1. Communauté
2. Feedback - Ticketing System (Support)
3. Do NOT Truncate Comments Without Warning

My team uses internal notes for recording important information regarding customer billing issues and NCMEC/LE reporting. These notes are often lengthy and when they are cut off without warning, we...

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• Brook
• Création 16 septembre 2020 21:21
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Seconding Monica's comment here - a Custom Role where we could set an agent to access all tickets except in groups X, Y, Z, etc. would be ideal. 

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• Brook
• Création 11 décembre 2018 19:44
• 2 votes