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Gabriele Biella
Adhésion le 16 avr. 2021
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Dernière activité le 26 mai 2023
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Dernière activité effectuée par Gabriele Biella
Gabriele Biella a ajouté un commentaire,
Hi,
I'm using the Audits API to fetch some data from the "history".
But, when a ticket is created from the WhatsApp channel the "history" field is empty.
I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.
It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?
Thanks
Afficher le commentaire · Publication le 25 janv. 2023 · Gabriele Biella
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Gabriele Biella a ajouté un commentaire,
Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?
I couldn't find them in the documentation.
Afficher le commentaire · Publication le 26 avr. 2022 · Gabriele Biella
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Gabriele Biella a ajouté un commentaire,
Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?
Afficher le commentaire · Publication le 26 avr. 2022 · Gabriele Biella
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Gabriele Biella a ajouté un commentaire,
Hi, I've the same problem (I followed the instructions)
Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade
Response:
{
"success": false,
"error": "failed to validate claims"
}
Afficher le commentaire · Publication le 26 oct. 2021 · Gabriele Biella
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Gabriele Biella a ajouté un commentaire,
Hi,
I created the jwt token as described but I get this error:
{
"success": false,
"error": "failed to validate claims"
}
an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}
Afficher le commentaire · Publication le 26 oct. 2021 · Gabriele Biella
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