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Gabriele Biella

Adhésion le 16 avr. 2021

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Dernière activité le 26 mai 2023

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Dernière activité effectuée par Gabriele Biella

Gabriele Biella a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Hi,

I'm using the Audits API to fetch some data from the "history".

But, when a ticket is created from the WhatsApp channel the "history" field is empty.

I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?

Thanks

 

Afficher le commentaire · Publication le 25 janv. 2023 · Gabriele Biella

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Gabriele Biella a ajouté un commentaire,

CommentaireManaging users in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

I couldn't find them in the documentation.

Afficher le commentaire · Publication le 26 avr. 2022 · Gabriele Biella

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Gabriele Biella a ajouté un commentaire,

CommentaireHow to get help with the sales CRM

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

Afficher le commentaire · Publication le 26 avr. 2022 · Gabriele Biella

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Gabriele Biella a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs

Hi, I've the same problem (I followed the instructions)

Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade

Response:

{
"success": false,
"error": "failed to validate claims"
}

Afficher le commentaire · Publication le 26 oct. 2021 · Gabriele Biella

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Gabriele Biella a ajouté un commentaire,

CommentaireWeb Widget (Classic) documentation

Hi,

I created the jwt token as described but I get this error:

{
"success": false,
"error": "failed to validate claims"
}

an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}

 

 

Afficher le commentaire · Publication le 26 oct. 2021 · Gabriele Biella

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