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Luis Freitas

Adhésion le 16 avr. 2021

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Dernière activité le 11 sept. 2024

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Dernière activité effectuée par Luis Freitas

Luis Freitas a ajouté un commentaire,

CommentaireWorkflow best practices and recipes

This all makes sense to me but I would like to target “Specific email addresses” as VIP's, not an entire email domain. My goal is to create a trigger when we receive an email from a specific email address.

 

Is it possible to do?

Afficher le commentaire · Publication le 11 sept. 2024 · Luis Freitas

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Luis Freitas a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Tommy this seems above my head, at your convenience can you provide more granular instructions?

Alos any way you can share the results of the google sheet or copy it to a new shared sheet removing agent names id that is a concern?

Thanks!

Afficher le commentaire · Publication le 15 août 2022 · Luis Freitas

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Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Thank you!

Afficher le commentaire · Publication le 01 août 2022 · Luis Freitas

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Luis Freitas a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Karen Hynes - Following up on this...thx!

Afficher le commentaire · Publication le 17 mai 2022 · Luis Freitas

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Luis Freitas a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Karen Hynes - Is there an update available or has the addition of this ZenDesk functionality been replaced by https://www.tymeshift.com/ ?

Tymeshift is not cheap 

Thanks!

Afficher le commentaire · Publication le 13 mai 2022 · Luis Freitas

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Luis Freitas a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

These guys offer everything ZenDesk should be including for their Talk customers. 

https://www.tymeshift.com/

I am meeting with them tomorrow

If a 3rd party can do it, why isnt ZenDesk offering it? 

Afficher le commentaire · Publication le 12 avr. 2021 · Luis Freitas

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Luis Freitas a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out yet?

Afficher le commentaire · Publication le 16 oct. 2020 · Luis Freitas

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