Luis Freitas

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Tommy this seems above my head, at your convenience can you provide more granular instructions? Alos any way you can share the results of the google sheet or copy it to a new shared sheet removing ...

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• Luis Freitas
• Création 15 août 2022 17:30
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Thank you!

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• Luis Freitas
• Création 1 août 2022 22:14
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Karen Hynes - Following up on this...thx!

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• Luis Freitas
• Création 17 mai 2022 15:23
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Karen Hynes - Is there an update available or has the addition of this ZenDesk functionality been replaced by https://www.tymeshift.com/ ? Tymeshift is not cheap  Thanks!

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• Luis Freitas
• Création 13 mai 2022 03:25
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

These guys offer everything ZenDesk should be including for their Talk customers.  https://www.tymeshift.com/ I am meeting with them tomorrow If a 3rd party can do it, why isnt ZenDesk offering it? 

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• Luis Freitas
• Création 12 avril 2021 17:06
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out ...

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• Luis Freitas
• Création 16 octobre 2020 19:38
• 0 vote