Todd Cox

I agree with Jeremy. Here's a true-life example of why we need this.

A few weeks ago my company had an all-department meeting mid-day which was several floors down in our building. My team left before I did and I noticed a few did not go invisible on the chat. Since I could not log them out or change their status, I had to tell them when I got down there that they did not go invisible. As a result, they had to come back upstairs, log into their machines, change their status, head back downstairs and missed the opening of the meeting.

Had I been able to simply log them out, all of that time would not have been wasted. 

I simply don't understand how a company that develops software for customer service refuses to listen to its customer base who knows best in these practices!

We need this feature because we have weekly team meetings mid-day. It would be much easier for me to be able to log my reps out, rather than having to remind them or chase them down if they forget to go invisible.

 

Since the department hours setting does not allow for gaps mid-day I cannot use this. The system we switched from to go with ZD Chat had this ability. 

 

The amount of control admins DONT have with this chat is astounding, especially around settings in the personal profile.