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Rebecca Pead
Adhésion le 16 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Rebecca Pead
Rebecca Pead a ajouté un commentaire,
I'm really disappointed with this - such a key function which is clearly needed ( and has been raised for 5 years!) We were told it was an active development 3 months ago and still no timeline or update?
Afficher le commentaire · Publication le 20 sept. 2019 · Rebecca Pead
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Rebecca Pead a ajouté un commentaire,
We really do need this feature. In our user case we serve an internal team of agents with operational queries. Tickets comments in the user case are typically internal. We work SLA based as a company and this causes a lot of frustration. We still need to serve these customers in an SLA based workflow, regardless of whether they are internal or external.
Afficher le commentaire · Publication le 13 sept. 2019 · Rebecca Pead
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