Frojon Banwell
-
Activité totale7
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes1
-
Abonnements3
Aperçu des activités
Dernière activité effectuée par Frojon Banwell-
Frojon Banwell a ajouté un commentaire,
You or your Admin needs to verify they are indeed "follow-up", Nelson. If not, then your issue would be something else. If they are follow-up you might be able to train the users to not choose an...
-
Frojon Banwell a ajouté un commentaire,
Looking at this again and finding that "Changed from" is an option in Triggers rather than Automations, But, still does not make sense since a new submission to support+123456 (with 123456 being a...
-
Frojon Banwell a ajouté un commentaire,
Garry's solution does not seem possible in my setup. There is no Status changed from closed, and an email generated from a closed ticket opens a new ticket.