Jim Cooper

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We're trying to setup a trigger or automation to carbon copy customers into certain tickets but there doesn't seem to be that option - can only copy in agents, not end users. Is this feature availa...

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• Jim Cooper
• Création 24 janvier 2017 11:13
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

That would be really useful.  We're trying to setup a trigger or automation to carbon copy customers into certain tickets but there doesn't seem to be that option - can only copy in agents, not end...

• Afficher le commentaire
• Jim Cooper
• Création 24 janvier 2017 11:12
• 3 votes