David Birchmier

1. Communauté
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

Great questions, Jacob. Occupancy, Average Handle Time, Attendance Rate (and many more) are made available through the Tymeshift app that lives in your Zendesk. Essentially, the app tracks every ac...

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• David Birchmier
• Création 15 février 2017 22:58
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

Great question and dialog. My personal vote is for Bime, primarily due to the tight Zendesk integration. On a related note, if you're looking for a quick real-time Dashboard specifically for the us...

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• David Birchmier
• Création 2 février 2017 22:08
• 0 vote