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Sarah Sabater
Adhésion le 06 mai 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Sarah Sabater
Sarah Sabater a ajouté un commentaire,
Not sure I saw an answer on this question .. but I actually had the same question, how can I recreate the metric displayed in Agent Activity of Talk Dashboard using Explore?
I'm assuming this is different than call legs - since it's the leg level vs. individual calls. I'm trying to understand why we see agents with missed call legs in the hundreds but show missed call total for a single day as 0.
Afficher le commentaire · Publication le 25 sept. 2021 · Sarah Sabater
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Sarah Sabater a ajouté un commentaire,
Is it possible to place an outbound call while you're currently on a call with an agent?
The screenshot in the last section of this article is of the "old" lay out of the comments field and the option to "Place Call" is not available within a ticket in workspace.
Afficher le commentaire · Publication le 21 août 2021 · Sarah Sabater
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Sarah Sabater a ajouté un commentaire,
There is a double negative in the statement calling out a critical piece in this guidance.
It's imperative that we downgrade first and then suspend:
Note: Suspending an agent's profile will not not automatically remove them if the number of agent seats is decreased. You must downgrade the agent first.
Afficher le commentaire · Publication le 30 avr. 2021 · Sarah Sabater
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Sarah Sabater a ajouté un commentaire,
Is there is there a way to modify the template so that agents can view the labels?
Afficher le commentaire · Publication le 04 mars 2021 · Sarah Sabater
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