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Derek Nuzum

Adhésion le 06 mai 2021

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Dernière activité le 12 sept. 2024

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Derek Nuzum a ajouté un commentaire,

CommentaireTicket automation and collaboration

From support, I can confirm this workaround/URL modification works for now:

 

It appears that the investigation is still in progress; however, there is a useful workaround that you may consider implementing. Please append a `-v1` to the `/macros` path. For instance: .com/admin/workspaces/agent-workspace/macros-v1?access… Additionally, due to our recent fix, you now have the capability to adjust the `per_page` parameter in the URL to exceed `100`. This adjustment will also allow you to utilize the `page` parameter, thereby enabling you to load more than 100 items per page, which will facilitate the management of macros on a larger scale.

Afficher le commentaire · Publication le 12 sept. 2024 · Derek Nuzum

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Derek Nuzum a ajouté un commentaire,

CommentaireTicket automation and collaboration

We are also seeing the same behavior as Matt Russell and can confirm that the same process is broken/unusable. We and our agents are no longer able to properly prioritize the correct macros.

Afficher le commentaire · Publication le 02 août 2024 · Derek Nuzum

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Derek Nuzum a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Is there a method to provide feedback or take action on false positives? Our support utility EXE is now being flagged as malicious as we provide low-level OS support requiring code that hooks into areas some AV utilities would flag.

Afficher le commentaire · Publication le 28 nov. 2023 · Derek Nuzum

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