Paolo Gaioni

We need to report on agents SLA adherence, not only on the current and last assignee.

if 1st reply was missed by Agent A and then ticket is reassigned to Agent B, we need to see who missed the 1st reply.

@... Can you share the Javascript you are using?

Hello!

I have been asked about this feature by multiple of our customers right now.

• What is the problem? Our customers cannot export their ticket list
• Why is it a problem? We have customers that have multiple users in the same org and not all of them have access to all org's tickets. Typically the main POC of our customer wants to be able to export the ticket list including some fields that may be relevant to report internally and also for reviews with us. 
• How do you solve the problem today? For our major customers I manually export the ticket list.
• How would you ideally solve the problem? Let the end users export their ticket list with all available fields (selectable)
• How big is the problem (business impact, frequency of impact, who is impacted): The number of customers asking for this is increasing and I am getting complaints about the tool used. I am mitigating with manual scheduled Exports.
• In addition, with the good old "Good Data" I could send a dashboard also to external users, does not seem to be possible with Explore, creating more and more job for my team.