Recherches récentes
Pas de recherche récente

Federico Olmus
Adhésion le 06 mai 2021
·
Dernière activité le 28 avr. 2023
Suivis
0
Abonnés
0
Activité totale
19
Votes
7
Abonnements
10
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Federico Olmus
Federico Olmus a ajouté un commentaire,
Hello Dakota,
I have yet to test this, but this route might be worth trying out.
Trigger
Meet all conditions
Channel is Solved ticket
Tag contains “groupX” (tags transfer on follow-up tickets)
Action
Assign to “groupX”
You would need to create additional triggers/automations (one for every group) that fires at the end of the ticket's life cycle and adds the group tag. Which would then be used in case a follow-up ticket is created.
Hope it helps!
Afficher le commentaire · Publication le 12 nov. 2021 · Federico Olmus
0
Abonnés
0
Votes
0
Commentaire
Federico Olmus a ajouté un commentaire,
Hello Zendesk team,
When bulk updating tickets the formatting is changed. E.g: Spacing is changed or hyperlinks are broken.
Any idea why and how to fix this?
Best,
Federico Olmus
Afficher le commentaire · Publication le 03 nov. 2021 · Federico Olmus
0
Abonnés
1
vote
0
Commentaire