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Yaniv Dayan

Adhésion le 15 avr. 2021

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Dernière activité le 13 janv. 2025

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Dernière activité effectuée par Yaniv Dayan

Yaniv Dayan a ajouté un commentaire,

CommentaireMeasuring success

[URGENT]

I can get the Satisfaction Rating using {{satisfaction.current_rating}}, and the Satisfaction Comment using {{satisfaction.current_comment}}.

But how do I get the satisfaction drop-down Reasons question result??

Afficher le commentaire · Modification le 09 janv. 2025 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireMeasuring success

Tetiana Gron  Since we do not want to overload our users with survey emails, we built a whole set of triggers to send CSAT to the client's 5th ticket. I hope there will be something similar or some kind of random CSAT. 

Afficher le commentaire · Publication le 08 janv. 2025 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi Tetiana Gron  I'm not sure what you mean regarding ‘real’ or ‘test’ article - we published a long article within a section, and the generative search fails on the entire section. Only when we remove the long article, the generative search provide an answer from the section's articles. See my previous comment - 

 

Afficher le commentaire · Publication le 28 nov. 2024 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Tetiana Gron  - Have you looked at the bug that I reported? Do you have an answer?

How can I track this case?

Afficher le commentaire · Publication le 27 nov. 2024 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireTicket automation and collaboration

The Dropdown field should be Multiple Selection for multiple products.
Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.

Afficher le commentaire · Publication le 21 juil. 2024 · Yaniv Dayan

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Yaniv Dayan a créé une publication,

PublicationZendesk EAP - Entity detection

Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.

Publication le 21 juil. 2024 · Yaniv Dayan

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Yaniv Dayan a créé une publication,

PublicationZendesk EAP - Entity detection

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Publication le 21 juil. 2024 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Afficher le commentaire · Publication le 21 juil. 2024 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Afficher le commentaire · Publication le 21 juil. 2024 · Yaniv Dayan

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Yaniv Dayan a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi Daniel Codesal  Can you add attachments from Teams and see them in Zendesk side conversation, and vice versa? 

I just wondering if this is a bug on our side or Zendesk's side. 

 

Afficher le commentaire · Publication le 27 juin 2024 · Yaniv Dayan

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