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Frédéric

Adhésion le 15 avr. 2021

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Dernière activité le 06 août 2024

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Dernière activité effectuée par Frédéric

Frédéric a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

yes we need this function ASAP specially we are dealing with GDPR !

Afficher le commentaire · Publication le 06 août 2024 · Frédéric

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Frédéric a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

+1 on that ! must be easy to do ! 

Afficher le commentaire · Publication le 20 mars 2024 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireEnd users and organizations

Brandon (729) thank you for your feedback, however, this is not what I'm looking for.

The main purpose of tag locker was to block creation of tag by agent, as well, giving possibilities to select tag in a defined list.

This was to give consistency in tags used, it's not only about hiding the tag field.

How can we prevent agent adding any random tag and provide a list of tag they can select, similar to how TAG LOCKER was working?

Afficher le commentaire · Publication le 04 mars 2024 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireEnd users and organizations

It has just been announced that Zendesk discontinue the app TAG LOCKER and recommend to Use custom fields to restrict agents from creating or populating tags independently.  

I don't seem to find any information how custom field can restrict agent to create tags.

Anyone has a suggestion and someone at zendesk can help?

Thanks

Afficher le commentaire · Publication le 01 mars 2024 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireTicket customization

Is this function rolled out to all? I'm asking because I have enterprise plan but don't see this essential card setting in the agents tool section.

Thanks!

Afficher le commentaire · Publication le 28 juin 2023 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireFormatting and customizing your email

well that's the issue, when I use quoted content in the template there is no ellipsis to expend to the full history...and that in gmail, outlook etc...

I do use of course the place holder in the trigger.

I want to use the simplified tread but with the issue of seing the full email history it make it almost unreadeable....

Afficher le commentaire · Publication le 09 juin 2023 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireFormatting and customizing your email

hello

When I use the zendesk HTML template as describe here, on user side I see the full email content at each reply. Isn't supposed to only show the full history under a show more and open the full tread?

When I remove the "quoted content" in the html template, on user side I don't see the full complete email tread, only the last comment .

It seems that there is issue with the simplified tread maybe or I'm doing it wrong?

 

 

 

 

Afficher le commentaire · Publication le 09 juin 2023 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireTeam members and groups

hello,

is there any empty template available. available?

thanks

Afficher le commentaire · Publication le 09 févr. 2023 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

@... thank you for your advice but it's not what I'm looking for.

I want to keep the type incident but not the linked problem field.

Thank you.

Afficher le commentaire · Publication le 03 oct. 2022 · Frédéric

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Frédéric a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hello

 

I Try to hide the filed "linked problem" but I do not find the ID as it's system generated.

Does anybody zendesk know this field id?

 

Thanks 

 

Afficher le commentaire · Publication le 28 sept. 2022 · Frédéric

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