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Kaan Sarilar

Adhésion le 15 avr. 2021

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Dernière activité le 02 août 2022

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Kaan Sarilar a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hey, I dont think it is possible at the moment but is there a way to automatically enable tags to be taken from the parent ticket and added into the child ticket the macro which creates the child ticket?

 

We use macros a lot where I work and it would be super useful to be about to add into the macro, and transfer tags to child ticket. As we want to make agents' lives easier and its something that they can easily forget if its a manual task. 

 

Afficher le commentaire · Publication le 02 août 2022 · Kaan Sarilar

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Kaan Sarilar a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

We have the free version of this app, when do the clone tickets actually get created? - as i do not get an option to automatically open the tickets on creation?.

Afficher le commentaire · Publication le 21 juil. 2021 · Kaan Sarilar

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Kaan Sarilar a créé une publication,

Publication Feedback - Ticketing system (Support)

Hello, 

At the moment we use child ticket to create work for other teams, these teams will go back to the customer directly, rather than going to the advisor that raised the ticket. We raise child ticket via side conversations by using macros at the moment

Currently, the advisor raising the ticket needs to manually change the requester of the child ticket to the requester of the parent ticket. The reason we need these to be the same is that we have automations off the back of the child ticket to email the requester (customer). 

 

I would like the ability to set the requester on a child ticket when using a macro. This would save advisors time and also reduce the risk of an automation emailing the incorrect end user. 

Publication le 01 févr. 2021 · Kaan Sarilar

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