Mike
-
Activité totale152
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes40
-
Abonnements60
Commentaires
Activité récente par Mike-
Einer unserer Agents hat aus versehen, bei sich die E-Mail-Adresse eines anderen Users hinterlegt und somit einen anderen User berechtigt; und sich selbst ausgesperrt. Lässt sich als Admin die Funk...
-
Wie wäre das Vorgehen, wenn man weniger Lizenzen braucht bzw. Lizenzen reduzieren möchte?
-
Scott Mullikin If I remember correctly: We had to add the agents to a departments and then enable theese departements for chat.
-
Eric Nelson Will Zendesk inform when all necessary fixes are deployed? This allows your customers (us) to report this internally as done.
-
Hi Jonathan March Thank you for your reply. I understand. Our idea was to send an external NPS Survey three weeks after the ticket was closed. But in fact, it looks like this only works as long as ...
-
What is the maximum value in hours that can be used? Use Case. Is it possible to trigger automation for closed tickets e.g. three weeks after status?
-
Hi @Daniel & Hodl Wallet Support Here is the link to the description: https://support.zendesk.com/hc/en-us/community/posts/4409222560794/comments/4409239725338 However, depending on the regulations...
-
Kannst du hier ein Update / Zeitplan publizieren? Or copy it from another cloud phone solution :-) https://aircall.io/call-center-software-features/ring-on-speakers/ --- This comment has been edite...
-
@... it is published: https://support.zendesk.com/hc/en-us/community/posts/4403486844698-How-to-set-up-CSAT-for-Talk
-
I am missing the feature to filter live data by team (not group) organisation and agent. Are there any plans to add such live data in the future? For example agents would like to see which team (or...