Mike
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Dernière activité
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Dernière activité effectuée par Mike-
Mike a ajouté un commentaire,
Answer from Support In diesem Fall handelt es sich um eine Einschränkung von Zendesk."Ansichten werden in Support nicht automatisch aktualisiert." Dies ist nur der Fall, wenn die "Play-Sc...
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Mike a ajouté un commentaire,
Some users who are not in Zendesk all the time report this issue. They always have to refresh the views first before the view is refreshed. Is Zendesk able to influence and improve this?
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Mike a ajouté un commentaire,
Please vote for this change request :-) https://support.zendesk.com/hc/de/community/posts/6197368726426-Sideconversation-Verify-recipients-email-address
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Mike a créé une publication,
Sideconversation: Verify recipients email address
Agents can capture a contact in a side conversation that does not have an email address. The side conversation is created successfully. However, no email is ever sent. For side conversations via e...
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Mike a ajouté un commentaire,
Wir haben festgestellt, dass Agents einen Kontakt in einer E-Mail Nebenkonversation erfassen können, der gar keine E-Mail-Adresse hinterlegt hat. Dies führt dies dazu, dass die Nebenkonversation zw...
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Mike a ajouté un commentaire,
Can the summary be used in a trigger and used as a placeholder in a message?
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Mike a ajouté un commentaire,
What is the best way to handle the source of your images? I have tried to use images that are already in the helpcenter. That works. Another option is to add assets in the helpcenter design and the...
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Mike a ajouté un commentaire,
I would like to integrate an API call for a timetable query. In this use case, the date and time are mandatory fields. However, if the input is not validated, the API call may fail due to incorrect...
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Mike a ajouté un commentaire,
Wo kann man die Offline-Antwort anpassen?Sie wird automatisch in Messaging versendet, wenn alle Agents offline sind: Hinweis: Ich habe Messaging und Bot aktiv.
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Mike a ajouté un commentaire,
We are using Messaging and Bot. I am looking for the modification of these topics: 1. Where can I modify the Bot offline message? 2. How can I request the name of the customer?For now it is just r...