Mike
-
Activité totale145
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes39
-
Abonnements58
Commentaires
Votes sur l’activité pour Mike-
We were not able to transfer an ongoing chat from one agent to another agent. Afterwards we found out that we have to activate the group for live chat under chat/agent#departments. From my point of...
-
Dear Pia Lai If you use chrome you can allow your browser to notify incoming calls by a pop-up. Here you can ad zendesk: chrome://settings/content/notifications
-
Scott Mullikin If I remember correctly: We had to add the agents to a departments and then enable theese departements for chat.
-
Shu Anne Tio We also had this behavior when we introduced chat 2 years ago.The solution was that we had to activate more than one department for chat, if I remember correctly. Anyway it does not se...
-
Hi @Daniel & Hodl Wallet Support Here is the link to the description: https://support.zendesk.com/hc/en-us/community/posts/4409222560794/comments/4409239725338 However, depending on the regulations...
-
We woud really appreciate to track IVR interactions to improve the customer journey in this channel. 50% of our interactions are on phone. So it is still the most important channel.
-
Hi there, You can configure an automation in this case if you know the customers e-mail-adress from another conversation or from another source such as your CRM. Please make sure that your privacy ...
-
eCampus.com We have set up another trigger to solve such failed requests by selecting the following conditions.
-
Wir haben festgestellt, dass Agents einen Kontakt in einer E-Mail Nebenkonversation erfassen können, der gar keine E-Mail-Adresse hinterlegt hat. Dies führt dies dazu, dass die Nebenkonversation zw...
-
Can the summary be used in a trigger and used as a placeholder in a message?