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Graham Forchuk
Adhésion le 15 avr. 2021
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Dernière activité le 04 nov. 2024
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Graham Forchuk a ajouté un commentaire,
That worked perfectly. Thank you.
Afficher le commentaire · Publication le 23 juin 2021 · Graham Forchuk
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Graham Forchuk a créé une publication,
I haven't found any luck searching but I am looking for how to set up an Explore query to show me the number of tickets solved the same day they were created. Any guidance on how to set this up?
Publication le 22 juin 2021 · Graham Forchuk
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Graham Forchuk a créé une publication,
I run a weekly and monthly report showing some ticket resolution numbers. Under Insights I was able to use the following metric to show me how many tickets were solved within 24 business hours.
SELECT # Tickets WHERE (SELECT [Biz Hrs] Full Resolution Time (hrs) [Mdn] BY Ticket Id)BETWEEN 0 AND 24
How would l set this same metric up for use in Explore on a similar query?
Publication le 20 janv. 2021 · Graham Forchuk
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