Kyle Dupont

1. Communauté
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Thank you,For some reason even though this 2nd trigger (auto-response trigger) is lower on the priority list than my initial "add cc" trigger, the contact is still getting added as a CC after the a...

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• Kyle Dupont
• Création 16 juin 2017 15:55
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

While this seems to add a contact to the CC field after a ticket is opened it does not seem to email that CC when the ticket is opened. Since this is adding the CC with a trigger after opening a ti...

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• Kyle Dupont
• Création 16 juin 2017 14:20
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Two comments in the initial response are fine, but as stated in my previous post, the triggers are not firing in order so the cc contact is still be added after the 2nd comment is added to the tick...

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• Kyle Dupont
• Création 19 juin 2017 14:58
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Update:Rather than using a 2nd trigger I added my 2nd "Notify Target" to the same trigger (at the end of it) and it is now firing in the proper order.Unfortunately I am still not functioning proper...

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• Kyle Dupont
• Création 19 juin 2017 17:51
• 0 vote