Marie-Cathrine

1. Communauté
2. Zendesk Suite Q&A
3. Help Center : Promoted Articles showing locked icon

Hi Salim, A lock icon next to an article title is indicating that the article is set to only be visible for agent and admins in the article settings. If this is not the case, the icon is most likel...

• Afficher le commentaire
• Marie-Cathrine
• Modifié 29 mars 2022 16:32
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Trouble with reporting on custom fields and creating clickable URLs

Hi Matt, What is the type of the custom field you want to use as a filter? If the field type is numeric or decimal, the field will be a metric in Explore and therefore can't be selected as a filter...

• Afficher le commentaire
• Marie-Cathrine
• Création 22 juillet 2021 19:04
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Count # of Visitors to Knowledge Base

Hi Matt, The kind of report you are looking for is currently not something that can be reported on in the Knowledge Base dataset in Explore. However, using the Support: Tickets dataset it is possib...

• Afficher le commentaire
• Marie-Cathrine
• Création 21 juillet 2021 20:04
• -1 votes

1. Communauté
2. Zendesk Suite Q&A
3. Number of escalations from one group to another

Hi Kai, Sorry for the late response. Even though you might have found a solution in the meantime, I would still like to give you my input on how you can solve this issue and create a report along t...

• Afficher le commentaire
• Marie-Cathrine
• Création 21 juillet 2021 17:32
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Number of escalations from one group to another

Hi Kai, You might be able to do something where you compare the previous value to the new value. But could you maybe elaborate a bit on what kind of report you want to create? Then I can better gui...

• Afficher le commentaire
• Marie-Cathrine
• Création 25 juin 2021 08:17
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Can't relate tickets created query with filters

Hi Aguinaldo, Are the filters you have selected in the data filters from the same dataset that the query was build in? If not, that would most likely be the issue as they are not connected in any w...

• Afficher le commentaire
• Marie-Cathrine
• Création 22 juin 2021 06:34
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Adding category images to the Copenhagen Theme

Hi @..., Try adding: align-items: center; to the .blocks-item-link class in the CSS. This should center the image. #helpsome regards,Marie-Cathrine SørensenDeveloper @ helphouse.io

• Afficher le commentaire
• Marie-Cathrine
• Création 4 mai 2021 12:54
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Custom metric showing changes in a ticket field

You're welcome, glad I could help :) 

• Afficher le commentaire
• Marie-Cathrine
• Création 17 février 2020 07:27
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Custom metric showing changes in a ticket field

Hi Jessica, Here is how I would do it: Paste the formula from above into where you create calculated metrics Access the ticket fields endpoint from the API: your-subdomain.zendesk.com/api/v2/ticke...

• Afficher le commentaire
• Marie-Cathrine
• Création 14 février 2020 16:38
• 0 vote