Spencer Hutton
I'm a Help Desk Manager for David Weekley Homes. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.
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Aperçu des activités
Dernière activité effectuée par Spencer Hutton-
Spencer Hutton a ajouté un commentaire,
I created a custom status as a test. Is it possible to delete it? It has not been used, and was immediately deactivated.
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Spencer Hutton a ajouté un commentaire,
Glad to hear it works for you! And thanks for helping me see that my profile name (Spencer) is appearing as my company name. Not sure how that happened. Cheers y'all!
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Spencer Hutton a ajouté un commentaire,
Hi Garetn and Kristina. See my comment above. You could workaround this by creating webhooks. (previously "Targets"). For making different group ticket tasks, you could use different tags, macr...
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Spencer Hutton a ajouté un commentaire,
Hi Dave. With your filter for Ticket solved - Year (or Date), why don't you choose Edit date ranges > Advanced and select "from the beginning of Yesterday" to "the end of Today". Then in the Column...
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Spencer Hutton a ajouté un commentaire,
Curt Smith you could use the Advanced Search app.
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Spencer Hutton a ajouté un commentaire,
Is Hours Since Assigned referring to the First Assignment or the Last Assignment?
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Spencer Hutton a ajouté un commentaire,
Well, after a few years, I can imagine a looooong list of old past holidays that I have to scroll past to get to the bottom of the list.
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Spencer Hutton a ajouté un commentaire,
Hi Dave and thanks for the reply. Your response makes complete sense and I can definitely see the danger in deleting a holiday as recent as that. I was thinking more about holidays from years pas...
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Spencer Hutton a ajouté un commentaire,
Should I delete holidays that have passed? Will this affect any metrics?
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Spencer Hutton a ajouté un commentaire,
Spencer Hutton here from Houston, TX. I'm a Help Desk Manager for David Weekley Homes. We've been on Zendesk for almost 3 years. We have a team of 10 agents and use Zendesk to manage support tick...