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Tyler Tew
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Tyler Tew a ajouté un commentaire,
As with everyone else in the comments, I agree that this really needs to be implemented. It would give us significantly more options for reporting.
From what users are saying to how agents are responding, comment details could provide a great deal of insight.
Afficher le commentaire · Publication le 19 mai 2021 · Tyler Tew
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Tyler Tew a ajouté un commentaire,
@... see you've made a few comments in the past about a new integration. I've got a couple of questions on that.
Will this new integration support custom ticket forms? The ability to ensure that certain details are always included in tickets/requests would be appreciated.
Is this new integration in the works currently? If so, can you share what sort of timeline you're aiming for?
Afficher le commentaire · Publication le 15 avr. 2021 · Tyler Tew
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Tyler Tew a ajouté un commentaire,
I agree with Peider above.
Given this security issue was called out >2 years ago at this point it this really should have been addressed.
I would expect the given the sheer volume of emails that get processed and handled by Zendesk, this would have been a priority well before now.
Afficher le commentaire · Publication le 17 mars 2021 · Tyler Tew
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Tyler Tew a ajouté un commentaire,
This has been up since 2017, is there any chance this request will gain traction/be added to the roadmap in the foreseeable future?
Afficher le commentaire · Publication le 12 janv. 2021 · Tyler Tew
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Tyler Tew a créé une publication,
Publication le 05 janv. 2021 · Tyler Tew
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