Amy Grollman

Richard, that's a good idea. It's a shame that Zendesk cannot find a better solution for customers with this.

Hello,

I have read this thread and other threads over and over because it pertains exactly to a situation we have here on the Professional plan, but I can't get the email notifications to stop going to one agent only. Specifically, this agent is a supervisor who does need to do public replies periodically on tickets, but only wants to get notified when a ticket is created. He does not want to get notifications when he's cc-ed on other tickets or on responses after the initial ticket creation because by then he's keeping track of it in Zendesk. I've read other posts and attempted several different triggers and he's still getting inundated with emails. Why is it so hard to remove email notifications for a single agent? Please help me figure out how to disable these notifications. FYI, Zendesk support has not responded to me at all (that's a wholly different matter and we will definitely bring that into consideration when we're asked to renew our license). I'm reaching out to this forum for some additional help.