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Tejas
Adhésion le 15 avr. 2021
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Dernière activité le 15 févr. 2023
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Dernière activité effectuée par Tejas
Tejas a ajouté un commentaire,
time tracking only captures time for the active ticket in a browser tab. We also have agents who open multiple tickets at a time ( in same browser tab), but as soon as agent moves from one ticket to another the time gets paused for 1st ticket and starts for another one.
I hope this helps.
Thanks & Regards,
Tejas Patil
Afficher le commentaire · Publication le 15 févr. 2023 · Tejas
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Tejas a ajouté un commentaire,
To track agents activity we use time tracking app, from that app we get the actual case handling time of the agent. This can also be used to show absence if no activity is captured for a given day.
I hope this helps.
Afficher le commentaire · Publication le 16 janv. 2023 · Tejas
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Tejas a ajouté un commentaire,
Thanks Gab, that's helpful.
Afficher le commentaire · Publication le 03 janv. 2023 · Tejas
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Tejas a ajouté un commentaire,
Hi Team,
Need your help in building an attribute function like,
If "A' is Blank then "B", if "B" is blank then "C",If "C" is Blank Then "D" else "A"
I tried to build using below but it only returns value of B when A is blank,
IF ([A] = NULL) THEN
[B]
ELIF ([B] = NULL) THEN
[C]
ELIF ([C] = NULL) THEN
[D]
ELIF ([D] = NULL) THEN
[A]
ENDIF
Thanks,
Tejas
Afficher le commentaire · Publication le 14 déc. 2022 · Tejas
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Tejas a ajouté un commentaire,
a Permanently deleted user was rehired and now we have created a new account for the user.
Few of the contacts (recent) sent by these user shows as contact actioned by deleted user.
I haved checked the Zendesk ID, both users have a different ID, ( Deleted user shows old ID by same agent). Considering this cound be issue with browser cache, user had re-install the browser but no luck in getting this sorted.
Any idea what could be the issue here?
Afficher le commentaire · Modification le 21 juil. 2022 · Tejas
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Tejas a ajouté un commentaire,
Hi Team,
"If the end user chats in again after an agent leaves, it pops back into the queue. In these cases, the history of their previous chat is present because it’s still considered the same chat session. Any subsequent messages are added to the chat session, and once ended are added to the history as a single entry."
Seems this is not applicable with the agent workplace, is it correct?
In Agent work place when agent leaves the chat, it shows customer has also left the chat. :(
Afficher le commentaire · Publication le 14 oct. 2021 · Tejas
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Tejas a ajouté un commentaire,
Before you migrate is a broken link
Afficher le commentaire · Publication le 12 oct. 2021 · Tejas
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Tejas a ajouté un commentaire,
@... are you looking for something like below?
Afficher le commentaire · Publication le 27 juil. 2021 · Tejas
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Tejas a ajouté un commentaire,
@Adrian M. did you tried using the Metric filter to remove blank values for number of tickets metric?
Afficher le commentaire · Publication le 27 janv. 2021 · Tejas
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Tejas a ajouté un commentaire,
Would like to see this feature soon..
Afficher le commentaire · Publication le 22 mai 2020 · Tejas
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