Daniël Nieuwendijk
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Dernière activité effectuée par Daniël Nieuwendijk-
Daniël Nieuwendijk a ajouté un commentaire,
Thanks for making this available for those that weren't able to attend. Question: in the recording, references are made to material being shared in the chat, on topics raised during the Q&A. For ex...
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Daniël Nieuwendijk a ajouté un commentaire,
I'd be interested in viewing the recording, too.
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Daniël Nieuwendijk a ajouté un commentaire,
Wouldn't this work?
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Daniël Nieuwendijk a ajouté un commentaire,
I feel your pain. We too have many (too many) ticket fields! However, I've found that, actually, you CAN "type to search" . Only thing is, after you've clicked the dropdown, you must prefix the tic...
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Daniël Nieuwendijk a créé une publication,
Feature request: use email headers as trigger conditions
I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger conditions. Use case: I want tickets received via aliases to be assigned to the b...
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Daniël Nieuwendijk a créé une publication,
Don't apply DST* to timestamps set when DST was not in effect
As outlined in your post Why don't timestamps in the agent interface always match the UTC timestamp?, timestamps that were set outside DST / Summer Time are shown differently after the current time...
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Daniël Nieuwendijk a ajouté un commentaire,
Hi Neil, Thanks for engaging! I'd like to be able to go from this: to something along the lines of this: I find that the column of whitespace on the left is unnecessary. As becomes clear from the...
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Daniël Nieuwendijk a créé une publication,
User profile in email template without indenting the body text?
Is there a possibility to adjust our email template in such a way, that the user profile photo is still shown, but the email body is not indented? Currently, when the user profile photo option is...
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Daniël Nieuwendijk a ajouté un commentaire,
Is there a possibility to adjust our email template in such a way, that the user profile photo is shown, but the mail body is not indented? In other words, it would look like this post: profile pho...
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Daniël Nieuwendijk a ajouté un commentaire,
I would also like to know this. There should be a feature to switch between all channels, including sms text, especially in view of Zendesk's push toward a more unified interface and allowing chann...