Arno (EMEA Partner)

1. Support
2. ...
3. Ticket management
4. Multibrand known issues

First asked for a workaround on Agent workspace related article, but a guess this could been seen as an issue with multibrand support, and could be pretty easily corrected: Anyone found a workaroun...

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• Arno (EMEA Partner)
• Création 23 mars 2023 08:43
• 1 vote

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Anyone found a workaround for this in Agent Workspace? When working with multiple brands "incorrect" receiver information on ticket causes unnecessary confusion for agents. For some reason also wit...

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• Arno (EMEA Partner)
• Modifié 23 mars 2023 08:44
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Valery Topilin, Sound interesting they way you have done it. So you are able to manage the structure as well with subsections with pretty straight forward process. I am not so familiar with Oxygen ...

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• Arno (EMEA Partner)
• Création 16 mars 2023 09:22
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. ZCLI and ZAT not working

Thanks for the update. Was able to solve my problem. By default preview was listening to: 2023-02-13 21:22:51 +0200 Thin web server (v1.8.1 codename Infinite Smoothie)2023-02-13 21:22:51 +0200 Maxi...

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• Arno (EMEA Partner)
• Création 13 février 2023 19:58
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally

It was something to do with default "ip address". By default theme preview / sinatra was listening on 0.0.0.0:4567 as follows, and it seemed to fail after returning just a couple of files of the fi...

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• Arno (EMEA Partner)
• Création 13 février 2023 19:45
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally

Having issues with ZAT THEME PREVIEW suddenly, for a week now. Using standard port only. Read about the updates and related problems afterwards, but based on the updates, there should not be any is...

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• Arno (EMEA Partner)
• Création 7 février 2023 14:48
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. ZCLI and ZAT not working

Having issues with ZAT and theme preview, so I am not sure if these are related. Loading *.js and *.css files fail due failed preflight requests, which I was not expecting at all. I am using the st...

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• Arno (EMEA Partner)
• Création 7 février 2023 14:42
• 0 vote

1. Support
2. ...
3. Spam and suspended tickets
4. How can I stop a spam attack coming from my contact form?

Just to confirm, if you use just "domain.com" on blocklist, user can still create ticket with web widget form and help center form, but if you use "suspended:domain.com" or "reject:domain.com", thi...

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• Arno (EMEA Partner)
• Modifié 19 septembre 2022 09:50
• 0 vote

1. Bots and automation
2. Answer Bot documentation
3. Languages supported in Answer Bot

There seems to be discussion about two separate things here. There is language support for Answer BOT and then there is language support for the new widget supporting predefined flows for customers...

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• Arno (EMEA Partner)
• Modifié 16 juin 2022 20:09
• 2 votes

1. People
2. ...
3. Team members and groups
4. Understanding and checking agent seat usage

Based on experience for example with Suite Professional we have been able give a Light agent Guide Agent role without license been used. Has this changed now? EDIT: Looked at an article about light...

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• Arno (EMEA Partner)
• Modifié 29 mars 2022 19:50
• 0 vote