Michael Penland
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Activité totale26
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Dernière activité
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Commentaires
Activité récente par Michael Penland-
I agree with this but it is a design limitation defect and not a feature request. This was a basic workflow functionality of classic workspace and now it's super inefficient. Not only to agents h...
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Agree. we need to be able to set an outbound greeting. also see https://support.zendesk.com/hc/en-us/community/posts/1260801099370-Pre-recorded-greeting-at-the-beginning-of-the-call-that-clearly-an...
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Agree. we need to be able to set an outbound greeting. also see https://support.zendesk.com/hc/en-us/community/posts/360033399334-Zendesk-Talk-Outbound-Call-Greeting?input_string=Outbound%20call%20...
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This is all well and good for one to one proactive tickets with limited dimensions. We want to notify specified contacts under organizations that meet various criteria. - one main requester and ...
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Agree on @ mention tags for Slack in side conversations. It technically kind of works if you have a simple call-out name but there isn't an auto populated picker. For example @penland works in ou...
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+1 Segmenting channels and topics is needed, at least for sending public responses. Primary use case is we don't want all of our agents to have the ability to send out public tweets. Thanks.
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Patrik - I personally wouldn't want it either, but agents ask for it to improve their experience. It's more efficient for them than hunting for the answer button every time a call comes in.
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Ditto on this request. Thanks.
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Agree. Nice to have feature that Desk.com supported 10 years ago.