Michael Penland
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Activité totale30
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Dernière activité
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Membre depuis
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Votes6
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Abonnements13
Commentaires
Votes sur l’activité pour Michael Penland-
Agree. we need to be able to set an outbound greeting. also see https://support.zendesk.com/hc/en-us/community/posts/1260801099370-Pre-recorded-greeting-at-the-beginning-of-the-call-that-clearly-an...
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Thanks! Now we need one-click switch between private/public instead of the drop-down. Draft mode is a good addition and adds the right friction compared to what the drop-down was designed for. N...
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+1 Segmenting channels and topics is needed, at least for sending public responses. Primary use case is we don't want all of our agents to have the ability to send out public tweets. Thanks.
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Agree. Nice to have feature that Desk.com supported 10 years ago.
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Patrik - I personally wouldn't want it either, but agents ask for it to improve their experience. It's more efficient for them than hunting for the answer button every time a call comes in.
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Ditto on this request. Thanks.
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Agree. we need to be able to set an outbound greeting. also see https://support.zendesk.com/hc/en-us/community/posts/360033399334-Zendesk-Talk-Outbound-Call-Greeting?input_string=Outbound%20call%20...
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That’s Smart Tim! 😃
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I agree with this but it is a design limitation defect and not a feature request. This was a basic workflow functionality of classic workspace and now it's super inefficient. Not only to agents h...
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This is all well and good for one to one proactive tickets with limited dimensions. We want to notify specified contacts under organizations that meet various criteria. - one main requester and ...