Denis Menard
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Aperçu des activités
Dernière activité effectuée par Denis Menard-
Denis Menard a ajouté un commentaire,
+1 !
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Denis Menard a créé une publication,
Messaging - Translation and more intuitive usage.
Hello, Is it possible to : - Translate Field Name un end user langage? - Let the end user put is name into text field directly? It's quite confusing for some of our end user to have two text field...
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Denis Menard a ajouté un commentaire,
Hello, Very interesting, and we are also interested. Thanks
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Denis Menard a ajouté un commentaire,
Else option, use Essential Cards to let Agent update directly users informations from context panel. Thanks,
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Denis Menard a créé une publication,
Merging Users Easily
Hello, We have some Zendesk Instance connected to other chat solutions (I know it's bad, but it's my customers choices). When ticket is created, requester is visitorXXXXXX. Our agents change this b...
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Denis Menard a ajouté un commentaire,
+ 1
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Denis Menard a créé une publication,
SMTP Tracing
Hello, For one of our customer, we have after a call to send a mail to confirm that all is ok. Sometimes, we saw that the mail address provided is not good (due to wrong understanding, wrong typi...
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Denis Menard a ajouté un commentaire,
Hello, What is the status on this feature? Can you please provide us an update on actual step of developpment? Thanks
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Denis Menard a ajouté un commentaire,
I'd love it!
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Denis Menard a créé une publication,
Tickets and Views
Hello, Some of my customers use Zendesk to handle their channels. In some cases we meet some issues because of view settings issues. In other world, sometimes my customer are "angry" of some ticke...